COMPANY RESPONSIBILITY IN EMPLOYMENT, HEALTH AND SAFETY PRACTICES
Implementation of CSR in the field of Employment
Achievements of CSR initiatives in the field of Employment
The company won the "Zero Work Accidents at Banten Province Level 2019" award with a total of 1.916.034 Working Hours without Work Accidents Resulting in Lost Working Hours.
For further information regarding employment aspects at WSBP, please see HERE
Basic HR Management Policy
The Company determines HR management strategies in work plans and strategies needed during business activities. For this reason, the Company always adheres to the legal provisions in force in Indonesia, the Company's internal regulations and several other references. This is used as a basis that has been adjusted in managing the required human resources.
HR Management Refers to Law No.13 of 2003 concerning Employment. The Company's main basis in formulating HR management policies refers to the provisions contained in Law No.13 of 2003 concerning employment. This regulation regulates the important aspects required, including:
In the next stage, the basic HR management policy within the Company also refers to the Articles of Association and Bylaws (AD/ART) whose content refers to the substance contained in Law No. 13 of 2003 and has been developed and readjusted to business conditions in the environment. Waskita Precast Concrete. The duties and responsibilities of HR management in the AD/ART relate to HR management, namely supporting the main and supporting business activities carried out by the Company by meeting employee needs, in terms of quantity and quality.
HR Management Refers to the Company's Work Plan
In order for the Company's business development and HR management policies and strategies to synergize very well, the Company, through the HR Directorate, makes the necessary adjustments to the work plan established by the Company. This is necessary so that the HR pillar can be maximized to fully support the plans that have been set. These policy adjustments include:
HR Management Refer to other references
Apart from fulfilling the basic basic policies in managing HR within the Company, Waskita Beton Precast also adopted several HR management strategies in studies conducted by external parties such as MarkPlus Consulting and LPTUI, both general in nature and studies specific to the Company. This is done so that decision making regarding HR management within the Company becomes more precise and in accordance with needs. References in the context of formulating Company HR management policies include:
For further information regarding HR Management and Development at WSBP, please see HERE
COMMUNITY SOCIAL EMPOWERMENT
The Community Social Programs implemented by the Company are focused on Education Programs, Community Social Programs, Environmental Programs, Health Programs, and Arts and Culture Programs
Policies & Program Types
The community is one of the Company's main focuses in carrying out business activities. The Company realizes that the existence of a prosperous society with guaranteed health conditions will affect the continuity of the Company's business. Therefore, the Company pays attention to the community by organizing several activities, including:
Education programs
Community Social Programs
Health program
Environmental Program
Cultural Arts Program
For further information regarding social aspects, please see HERE
CSR RELATED TO RESPONSIBILITY TOWARDS CONSUMERS
The Company always prioritizes customer satisfaction by providing the best service. The company is committed to providing maximum protection to consumers (product responsibility). The Company's commitment to consumer protection includes, among other things, the implementation of international standards for product manufacturing, quality management programs, external test certification, customer service programs, and customer engagement.
Company Commitment to Customer Service
Customer satisfaction is always the main aspect that is maintained by the Company considering the main business it carries out. The Company always maintains customer safety and comfort.
The company also has a consumer complaint center. This consumer complaints center can be accessed by consumers through several channels, including:
Call Center via Call (021) 22892999
Email: info@waskitaprecast.co.id
Fax: (021) 29838025
PO BOX: Teraskita Building, Jl. MT. Haryono Kav. 10A,
East Jakarta 13340.
Customer Complaint Resolution Mechanism
Through the complaint center, the Company provides quick responses to incoming complaints and wise resolution. The follow-up mechanism for consumer complaints is as follows:
Complaint Resolution Rate
Throughout 2019, there were no complaints from internal or external parties via the website guestbook. Meanwhile, throughout 2019 there were no negative notifications regarding the Company in print media.
For further information regarding products/services/consumers at WSBP, please see HERE
Vasaka Building, Jl. MT Haryono Kav, No. 10A, Cawang, East Jakarta 13340
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Contact: Investor Relations